Troubleshooting

Problem Possible Cause Solution
Vehicle does not run Battery is low on power Recharge the battery
Thermal fuse has tripped Reset the fuse
Battery connector or wires are loose Check if the battery connectors are firmly plugged into each other. If wires are loose around the motor contact our support
Battery is dead Replace the battery
Electrical system is damaged Contact our support
Motor is damaged Contact our support
Vehicle does not run very long Battery is under charged Check if the battery connectors are firmly plugged into each other when recharging
Battery is old Replace the battery
Vehicle runs sluggishly Battery low on power Recharge the battery
Battery is old Replace the battery
Vehicle is overloaded Reduce weight on vehicle. Maximum user weight is 66 lbs.
Vehicle is being used in harsh conditions Avoid using vehicle in harsh conditions
Vehicle needs a push to go forward Poor contact of wires or Connectors Check if the battery connectors are firmly plugged into each other. If wires are loose around the motor, contact our support
"Dead Spot” on motor A dead spot means the electric power is not being delivered to the terminal connection and the vehicle needs repair Contact our support
Difficult shifting from forward to reverse or vice-versa Attempting to shift while the vehicle is in motion Completely stop the vehicle and shift
Loud grinding or clicking noises coming from motor or gear box Motor or gears are damaged Contact our support
Battery will not recharge Battery connector or adapter connector is loose Check that the battery connectors are firmly plugged into each other.
Charger not plugged in Check that the battery charger is plugged into a working wall outlet.
Charger is not working Contact our support
Charger feels warm when recharging This is normal and not a cause for concern  

 

Contact Information:

Phone: +1(855)912-2514

Email: support@mytinywheels.com

Our happy customers