Problem |
Possible Cause |
Solution |
Vehicle does not run |
Battery is low on power |
Recharge the battery |
Thermal fuse has tripped |
Reset the fuse |
Battery connector or wires are loose |
Check if the battery connectors are firmly plugged into each other. If wires are loose around the motor contact our support |
Battery is dead |
Replace the battery |
Electrical system is damaged |
Contact our support |
Motor is damaged |
Contact our support |
Vehicle does not run very long |
Battery is under charged |
Check if the battery connectors are firmly plugged into each other when recharging |
Battery is old |
Replace the battery |
Vehicle runs sluggishly |
Battery low on power |
Recharge the battery |
Battery is old |
Replace the battery |
Vehicle is overloaded |
Reduce weight on vehicle. Maximum user weight is 66 lbs. |
Vehicle is being used in harsh conditions |
Avoid using vehicle in harsh conditions |
Vehicle needs a push to go forward |
Poor contact of wires or Connectors |
Check if the battery connectors are firmly plugged into each other. If wires are loose around the motor, contact our support |
“Dead Spot” on motor |
A dead spot means the electric power is not being delivered to the terminal connection and the vehicle needs repair Contact our support |
Difficult shifting from forward to reverse or vice-versa |
Attempting to shift while the vehicle is in motion |
Completely stop the vehicle and shift |
Loud grinding or clicking noises coming from motor or gear box |
Motor or gears are damaged |
Contact our support |
Battery will not recharge |
Battery connector or adapter connector is loose |
Check that the battery connectors are firmly plugged into each other. |
Charger not plugged in |
Check that the battery charger is plugged into a working wall outlet. |
Charger is not working |
Contact our support |
Charger feels warm when recharging |
This is normal and not a cause for concern |
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