MYTINYWHEELS will not accept unauthorized returns. If you have a problem or need to return an item, please contact us through our email firstname.lastname@example.org. If the box was not opened, the shipping back cost to MYTINYWHEELS facility is in recipient’s responsibility. In addition, we will withhold 10% restocking fee and original shipping cost. If the box was opened, the item was not used, the recipient will be charged 20% restocking fee, and original shipping cost. The return shipping will be recipient’s responsibility. All of the issues with our items have to be reported to us within 48 hours after receiving the package we will cover the shipping cost. If the issue was reported after 48 hours, it is recipient’s responsibility to cover shipping cost to us. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and arrive to MYTINYWHEELS facility within 7 days of receiving the product. Items will be inspected prior to issuance of any refund or credit. Return will not be accepted if item is shipped back to us not in original box.
Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand-new condition. Electric balance scooters, electric skateboards, and power wheels are only returnable if product is unopened. Warranty and/or any coverage becomes invalid if item was taken apart, modified, or any unauthorized physical or operating changes were made.
In the case where a customer receives a damaged or defective product, we will ask you to send us pictures of the item’s condition via email in order to analyze the situation.